Refund policy

Returns & Exchanges Policy

Crown & Clasp

At Crown & Clasp, customer satisfaction is important to us. We want you to feel confident in every purchase.

30-Day Return Policy

We accept returns of eligible items requested within 30 days of delivery.

To qualify for a change-of-mind return:

Items must be unworn, unused, and in their original condition.
Original packaging, tags, and included accessories must be returned.
Customers must contact us before shipping items back.
Returns must follow the instructions provided by our support team.

Earrings & Piercing Jewelry

For hygiene and safety reasons, earrings and body-piercing jewelry cannot be returned for a change of mind once worn, inserted, or removed from protective hygiene-sealed packaging.

Unused, unopened, hygiene-sealed jewelry may qualify for returns within 30 days.

These restrictions do not affect applicable consumer rights concerning defective, damaged, or incorrect products.

How to Request a Return

Email isaaczakideorosan@gmail.com with:

Your order number
The product name
Your reason for requesting a return
Photos, if the item is damaged or incorrect

Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send any items back without receiving return instructions.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrect items, Crown & Clasp will cover appropriate return shipping costs or provide another suitable resolution, as required by applicable law.

We do not charge restocking fees.

Exchanges

Exchanges are subject to product availability and supplier fulfillment arrangements.

If you would like a different size, finish, or style, please contact us within the 30-day return window.

Some exchanges may require returning the original item and placing a new order. Any applicable price or shipping difference will be communicated beforehand.