Terms of service

Terms of Service

Crown & Clasp

Last Updated: October 18, 2026

Welcome to Crown & Clasp! These Terms of Service govern your use of our website, https://crownclasp.store, and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable law.

1. About Crown & Clasp

Crown & Clasp is an online jewelry retailer offering a curated selection of necklaces, bracelets, earrings, rings, piercing jewelry, and accessories.

Our store operates through Shopify and works with independent suppliers and fulfillment partners to deliver products to customers.

2. Eligibility

By using our website, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction or have permission from a parent or legal guardian where required.

You agree to provide accurate and complete information when placing an order.

3. Products and Descriptions

We strive to provide accurate product descriptions, photographs, pricing, materials, and measurements.

However:

Product colors may vary slightly depending on screen settings and lighting.
Natural stones and handmade details may differ between individual pieces.
Sizes, finishes, and specifications may vary by selected product variant.
Product availability is subject to supplier inventory.

Customers should review product measurements, materials, and care instructions before purchasing.

For piercing jewelry, customers should confirm the appropriate size, material, and fit with a qualified piercer when necessary.

We will correct material errors and address products that do not conform to their descriptions in accordance with applicable law.

4. Pricing and Payment

All product prices are displayed in the currency indicated on our website or at checkout.

Prices may change without prior notice, but changes will not affect orders already accepted unless permitted by applicable law.

Shipping charges, taxes, and applicable fees are displayed during checkout.

Payments are processed through the payment methods made available by our Shopify-powered checkout.

We do not knowingly impose undisclosed charges.

5. Order Acceptance and Availability

After placing an order, you may receive an automated order confirmation.

Orders are subject to payment authorization, product availability, and applicable verification requirements.

We may contact you if an item becomes unavailable or if an error affects your order.

If we cannot fulfill an accepted order, we will provide an appropriate refund or alternative resolution consistent with applicable law.

6. Shipping and Delivery

Crown & Clasp works with independent fulfillment partners. Shipping destinations, processing times, costs, and delivery options may vary by item.

Products purchased together may arrive separately.

Delivery estimates are not guaranteed unless expressly identified as guaranteed.

Customers can review our complete Shipping & Delivery Policy:

https://crownclasp.store/pages/shipping-delivery

7. Returns, Exchanges, and Refunds

We accept eligible change-of-mind return requests within 30 days of delivery.

Returned products must meet the conditions in our Returns & Exchanges Policy.

Customers are responsible for change-of-mind return shipping costs.

For hygiene reasons, worn piercing jewelry and items with opened protective hygiene seals may be excluded from change-of-mind returns.

Damaged, defective, incorrect, or missing products are handled separately, and nothing in these terms limits rights or remedies available under applicable consumer protection laws.

Full policy:

https://crownclasp.store/pages/returns-exchanges

8. Jewelry Care and Product Suitability

Customers should follow the care instructions applicable to the materials and finishes purchased.

Gold-plated, gold-filled, sterling-silver, stainless-steel, and fashion jewelry may require different care.

We do not guarantee that all jewelry is waterproof, tarnish-proof, or suitable for every person's skin or piercing.

Please review the product description and seek professional advice about jewelry intended for sensitive or healing piercings.

9. Intellectual Property

The Crown & Clasp name, original website content, branding, and store materials are protected by applicable intellectual property laws.

Product photographs, designs, logos, and descriptions supplied by third-party brands or suppliers may belong to their respective owners.

You may not reproduce, distribute, or commercially exploit protected materials without the appropriate permission.

10. Acceptable Website Use

You agree not to use our website to:

Engage in fraudulent or unlawful transactions.
Attempt unauthorized access to accounts or systems.
Distribute malware or harmful software.
Interfere with website security or functionality.
Misuse another person's information.
Violate applicable laws or intellectual property rights.

We may take reasonable action to protect our website, customers, and business from misuse.

11. Third-Party Services

Our online store is powered by Shopify and may use third-party payment providers, delivery services, analytics tools, and fulfillment partners.

These providers may operate under their own terms and privacy policies.

Crown & Clasp remains responsible for its obligations to customers under applicable law.

12. Website Availability

We work to maintain an accessible and functional website.

However, occasional interruptions may occur because of maintenance, technical issues, or circumstances outside our reasonable control.

We cannot guarantee uninterrupted access to the website.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Crown & Clasp is not responsible for indirect or consequential losses arising from website interruptions or circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or restricts liability that cannot legally be excluded, including applicable consumer rights or remedies for defective, damaged, misrepresented, or undelivered products.

14. Privacy and Data Protection

We respect customer privacy and handle personal information according to our Privacy Policy and applicable data protection laws.

Information collected during checkout may be used to process payments, fulfill orders, provide customer service, and communicate necessary order updates.

Please review our Privacy Policy for more information.