At Crown & Clasp, we want you to feel confident in your purchase. This policy explains how to request returns, exchanges, and help with damaged, defective, incorrect, or missing items.
30-day returns
You may request a return of an eligible item within 30 days after delivery. For change-of-mind returns, items must be unused and unworn, in their original condition, and returned with original packaging and any included accessories or tags. Please contact us before sending a return.
Earrings and body-piercing jewelry
For hygiene reasons, earrings and body-piercing jewelry are not eligible for a change-of-mind return if a protective hygiene seal has been opened or the item has been worn or inserted. An unused, unopened, hygiene-sealed item may be eligible under the 30-day policy. These restrictions do not affect your rights or available remedies for faulty, damaged, or incorrectly supplied items under applicable law.
How to request a return
- Within 30 days of delivery, email isaaczakideorosan@gmail.com with your order number, item name, and reason for the request.
- We will review your request and provide the appropriate return instructions, including the authorized return address.
- Package approved items securely and follow the instructions provided. Please do not send items to our contact address or directly to a supplier without authorization.
Because products may be fulfilled by different partners, return addresses and instructions can vary by item.
Return shipping costs
For an eligible change-of-mind return, the customer pays the return shipping cost. We will explain available return-shipping arrangements when we approve your request. For verified defective, damaged, or incorrect items, Crown & Clasp will cover appropriate return shipping or another suitable resolution, as required by applicable law. We will not deduct undisclosed return fees from your refund.
Exchanges
If you would like a different size, finish, or style, contact us within the 30-day return window. Exchanges depend on product availability and the fulfillment partner. In some cases we may arrange a return of the original item followed by a separate order for the replacement. Any price or shipping difference will be explained before you proceed.
Damaged, defective, incorrect, or missing items
If your order arrives damaged, defective, or incorrect, or an item is missing, contact us as soon as reasonably possible with your order number and photos of the item and packaging where available. We will review the issue and work with the fulfillment partner to arrange a suitable remedy, which may include replacement, repair, or refund as appropriate. These issues are handled separately from change-of-mind returns; your statutory consumer rights are not limited by the 30-day request window or hygiene restrictions.
Refunds
After an authorized return is received and assessed, we will notify you of its status. Approved refunds will be processed promptly, in accordance with applicable law, generally back to the original payment method. Your bank or payment provider may need additional time to show the credit. Any adjustment to shipping charges will be explained as part of the return review, subject to applicable law.
Contact us
Email isaaczakideorosan@gmail.com for assistance with returns, exchanges, or order problems. For delivery information, read our Shipping & Delivery page.